Skip to content

Frequently Asked Questions


I just placed an order and I forgot to add something to my cart. Who do I contact? 

Please let us know by 4pm the day before your delivery (For Monday deliveries, let us know by 4pm, Friday). Email us with the item you would like to add, your order number and shipping name. We will try our best to add this to your delivery if the item is in stock but it is not guaranteed. Let us know immediately at Please note that we will not accept card payment over the phone. 

I placed an order and would to change my delivery date, can this be done?
Absolutely! This is possible if your order is not out for delivery yet. Please email with your name, order number and preferred date.
I would like to purchase DCF beef and lamb, do you have any other stockists in Perth?

Yes we do! We have a retail ready range available in several independent grocery stores across Perth. Please see here for the full list of stockists.

Can I recycle or compost my packaging? 

Packaging plays a critical role in protecting our food throughout its journey. We are aiming to minimise our packaging and use either recycled/recyclable or compostable materials. You are strongly encourage to return us your packaging where possible (cardboard cartons and ice-packs), this helps to reduce waste and lengthen the product's life.

- Cardboard Cartons - 100% recyclable; made from a high % of recycled material.
Thermal Carton Liners and eco Bubblewrap - 100% recyclable - RedCycle bins located at supermarkets around Australia.

- Icepacks - Pack outer can be recycled as above. You can add the non-toxic fill to garden beds to help the soil retain water or pour it down the drain (first add salt). The packs can also be reused.

- Compostable Vacuum bags - marked bags are certified home compostable.  They are made from rice, potatoes and corn derivatives blended with a copolymer. Read more about them here

- Standard Vacuum bags - We use these bags when compostable vacuum bags are not compatible with the product. We are looking for an economically viable alternative to this product.

Why did my packaging not get picked up by the delivery driver? 

On days that we experience a high volume of orders and deliveries, we enlist the help of a third-party courier to deliver your products on time on certain routes. These couriers do not return to our distribution centre. 

Why are your products snap frozen? 

On the day we process any DCF product, we snap-freeze it on the same day. This helps to ensure the freshest quality product when you receive it, unaffected by the transport and delivery time that may shorten your shelf life on your product. To find out more about frozen vs fresh meat, click here.  

What is the shelf life of my product? 

The shelf life varies depending on the specific product and packaging format. The best before date is shown on all packaging and indicates when you should consume the product to ensure premium quality – changes start to occur to flavour and texture after this date.

Why are the pack weights approximate? 

We're working with real meat, we do our best to get as close as possible to the declared weight, but there will be some variation - mostly in your favour!

Why can't I buy DCF products in my area? 

We're growing fast and would love for you to have a chance for you to enjoy some Dirty Clean Food. Please drop us a message at with your suburb - we are always looking to expand to where our customers live.
We are also available in several retailers and restaurants across Perth and WA. Ask your local grocer for Dirty Clean Food! 

Why didn't I get the products listed on the website in my Family Pack? 

We try to ensure that we have stock of all our lines at all times. Each particular cut come in limited quantities dependent on the size and supply of the animal and this means that there will be times that we will run short. In cases like these, we will supply you an alternative product of similar value and quality. If you are unhappy with your subtitute, please let us know at

I would like to purchase a particular product that is not available on your website, what should I do? 

We always welcome new products and ideas. If you are unable to find something that you would like, please let us know -


Do you deliver to other states besides WA? 

We are glad you asked! You will be prompted to enter your postcode when you visit our website, this is very important as this will direct you to the correct store and show you what delicious goodness you can get delivered!

I'm not at home for my delivery - how long can my order last out of the freezer? 

We know this is not possible for most people to be at home when their order arrives, so our packing solution will help keep your products food-safe for a few hours. We also place extra ice-packs in your order when it is forecasted to be a hotter day. If you are living in an apartment complex, please note your security gate code in the "Apartment" field at checkout, so that our delivery team can leave your order in a safe spot. 

What time will my order arrive? Can I expect an ETA on the day? 

For Perth Metro customers: We deliver between 11am to 6pm, your delivery comes in packaging that will keep your products food-safe for a few hours if you are not home. We are unable to accomodate to special requests for orders to arrive at a certain time. You will also receive a tracking link on the day. 

For South West customers: Please disregard any notificaitons that you may receive for shipping.

Our delivery partner in the South West is experiencing staff shortages with drivers and that is causing delays with deliveries. We are working closely with them to resolve this issue as soon as possible. It is possible that your delivery will arrive after 6pm and as late as 9pm. It is possible on extremely busy days, that your order will delivered the next day. If your order is being delivered after 8pm, the driver will leave the delivery at your door and text you to avoid disrupting your evening. If your order is still undelivered by Friday, please send us an email at

My delivery didn't arrive - what do I do? 

Oh no, that was not suppose to happen! Please email your order number and name to and we will get back to you as soon as possible. 

My delivery arrived but I received damaged, missing or the wrong product, what do I do? 

We aim to always deliver your products food-safe and your order in full. Please contact  immediately if you have a problem with the order you received and we will sort that out for you as soon as possible!

About our Products

What is Grass Fed meat? Is it better for you? 

The way animals are fed can have a major effect on the nutrient composition of the meat. Grass-fed meat are nutrient-dense and offers a quality source of protein. It has less total fat with more of the healthy fatty acids including omega-3 and Conjugated Linoleic Acid (CLA). Grass Fed meat is also a good source of iron and has an abundance of vitamins and minerals. Read more about the benefits of grass fed meat here

How long do I need to thaw my meat for before cooking? 

To ensure the juiciest, most flavoursome result it’s best to fully thaw meat before cooking. We recommend that whole cuts are thawed in the fridge for 36-48h prior to cooking. Individual cuts are best thawed for 12-24h depending on the product.
Check out our blog post on how to thaw meat and learn more.

What is the difference between free range and pastured raised eggs? 

Pasture raised eggs come from hens that have access to green grass year round. Runnymede Farmers Blythe and Greg’s philosophy is to allow their hens to experience the best quality of life for a chicken. This means that their hens can express their natural behaviours, which include preening, dust bathing, foraging for insects, eating green grass, and sunbathing. To achieve this, their hens are housed in mobile chicken tractors that are moved weekly onto fresh pasture. A tractor houses 400 chickens within a 50m x 50m netting fence, or 2,500 square metres, which is the equivalent of 1,600 hens per hectare. To protect them from foxes and birds of prey, each tractor is accompanied by a maremma guardian dog.
Free range is the commercial standard for managing hens - under free range classification, there can be up to 10,000 hens per hectare, although some producers may run as low as 1,500 hens per hectare. Free range hens are permanently housed in fixed sheds and must have access to outdoors. There are doors from the shed that are opened during daylight hours to an outdoor area. The outdoor area they are occupying is not usually managed on a rotational basis. As the hens are continually scratching around in the same area, it becomes a bare patch of dirt.

Why is the chicken fat yellow? 

This is how nature intended chicken meat and fat to look! For too long we have been fed grain or free range chicken with little access to grasses and bugs in the soil. When the chickens are allowed to graze on natural pastures, they eat what the land has to offer such as the grasses, bugs and worms. These lucky chickens also get a protein boost with a special fermented feed designed to optimise their gut health. Caged birds have pale flesh and fat that is very white. The darker meat and yellow fat is the result of a grass-based diet which is high in chlorophyll. The cartenoid, beta carotene in the grass is the same as the orange colour found in carrots. This is what produces the yellow fat in chickens as well as the bright yellow yolks in pastured eggs. The difference in the health benefits, including cardiovascular benefits of eating grass-fed chickens and eggs is simple - more nutrients. Pasture raised poultry is higher in Vitamin E, monounsaturated fat, Omega-3 and lower in the ratio of Omega-6 to Omega-3 than grain fed chickens.

How do I thaw my bread to keep it fresh? 

Check out our blog post on how to thaw bread.

My raw honey has crystallised. What can I do?

Our honey is Raw honey, which means it has undergone minimal processing and no heat treating to maintain the highest natural antibacterial, antifungal and antioxidant properties. It has just been spun out of the frames and strained once before it has been poured into jars.

Crystallization is a natural process that all raw honey undergoes over time. When glucose crystallizes, it separates from water and turns into small crystals, hence crystallization. Different types of honey crystallize at different rates (from 1-2 months to more than 2 years). Some types of honey crystallize completely, while others do not undergo such a steady process.

The only way to prevent crystallization is to heat honey to above 70 degrees, which kills the enzymes in the raw honey, reducing its antibacterial, antifungal and antioxidant properties. Honey that you buy in the supermarket has undergone this heating process, and will always remain liquid.

Most people who purchase raw honey eat it as it is, in various stages of crystallization. If you want to melt the crystals you can put the glass jar in a saucepan of warm water (keep it below 60 degrees) and stir until it liquidises again, or place in the microwave on low and stir every 30 seconds until it liquidises.

Are your burgers and sausages Gluten Free?

Yes, all of our burgers and sausages are gluten free! 

Farming Principles

What is Regenerative Agriculture? 

Regenerative Agriculture is a combination of farming principles and practices that increase biodiversity, enrich soils, restore watersheds, and enhance ecosystem services. Regenerative agriculture helps reverse current global trends of atmospheric accumulation of carbon by drawing carbon back down into the soil, offers increased yields, reduced reliance on artificial inputs, resilience to climate instability, and higher health and vitality for farming communities.

Regenerative farming draws practises and inspiration from organic, biodynamic, biological and holistic farming systems, providing a bigger picture or whole ecosystem view of farming. Over time, farmers who adopt these practices will reduce their input costs, and a farm with a strong and healthy ecosystem becomes more resilient to extreme weather and a changing climate.

We are leading the movement for regenerative farming – partnering with local family farms who are responsible stewards of the land. Each of our farmers are on their own regenerative journey, from new farmers in their first few years of farming, to farming families that have been farming this way for over 20 years.

What are DCF's Production Protocols? 

 The Dirty Clean Food Production Protocols are a set of non-negotiable rules for how a particular product is produced, processed, and delivered to DCF receival points. These protocols are specific to individual product lines (crops and livestock) and are aligned to consumer demands and expectations. They are required in order to demonstrate our comparative advantages to other products with the hope to achieve a market premium.

These protocols tend to focus on quality control, animal welfare, health, food safety or other consumer driven requirements. Examples include MSA scores, protein %, no-hormone, grass-fed, no-antibiotic, no-GMO, high animal welfare, HACCP and nil chemical residue.

The market for each of our product lines is highly competitive and specialised, and each product may have a unique target market and range of competitors. To respond to this and ensure we can achieve a market-edge for our products, we need to create custom standards to deliver on our promises to our customers. We currently have Production Protocols in place for all DCF branded products – beef, lamb, chicken, pork, oats and lupins.

Are your animals grass-fed AND finished? 


How does DCF select their farmers? 

Our farmers must commit to four key outcomes – carbon storage in soil, enhance water cycle, improve biodiversity and engage in a learning journey. The methods used to achieve this will vary from farm to farm. If you are a farmer interested in being a part of our Regenerative Farming Program, please contact us at

How do we make sure our farmers are regenerative? 

All our farmers fill out a Regenerative Farm Plan when they sign up to supply Dirty Clean Food. Our Regenerative Farm Plan lists 10 regenerative principles under the headings of soil health, biodiversity, water and nutrient cycles, and committing to a learning journey. Under those 10 principles there are 50 regenerative practices that are recognized as best practice. Our farmers then list what they are doing on farm under each of these 4 key areas to show where they are now on their regenerative journey, and what they are doing to improve their practices year on year. Change takes time, and we work closely with our farmers to support them on their regenerative journey. Christie, our Regenerative Farmer Coordinator manages this process and provides ongoing support to our farmers.

Does DCF provide a premium to our farmers?

Yes, we believe this is out of balance and farmers deserve a greater share of the retail value of their products. We agree this with each farmer and it is confidential.

Are your animals treated ethically? 

Treating our animals with utmost care is central to our mission. All of our farmers follow the highest standards of animal welfare, complying with the five freedoms framework. We know that happier, less stressed animals produce better meat. It’s simply the right thing to do.

Has our meat been grown using growth hormones or antibiotics? 

Definitely not! All our products are locally sourced and have no nasties.

Why are we in animal and plant-based farming and food?

Consumers today are choosing a range of different diets to suit their lifestyle and belief systems, with many choosing a more flexitarian or vegetarian diet. We respect alternative views and believe that the key is not what you eat but how it is produced that matters. Within our network our farmers grow a range of both plant-based foods and animals. Regenerative farming systems carefully manage their relationship between plants and animals, where animals mimic the traditional patterns of wild herds by moving across grasslands, tilling and fertilizing the earth, aerating soils and helping grass flourish. We believe that animal protein is an important source of nutrition and if you do choose to eat meat you should eat meat that saves the world. Wide Open Agriculture is currently developing plant-based protein with lupins. You can read more about it here

Who are your fruit and vegetable growers? Are they free from sprays and pesticides?

Learn more about our supplier Southern Forest Produce and the fruit and vegetable growers that they work with here

Dirty Clean Food Oat Milk

I would love to find out more about Dirty Clean Food's Oat Milk - where can I learn more? 

Our Oat Milk is the world's first regeneratively-grown AND carbon neutral oat milk. We are in the process of building the first purpose-built oat milk manufacturing plant in WA, helping to create jobs and provide a sustainable high value outlet for regeneratively grown oats in our home state. If you are interested in stocking or purchasing oat milk for your store, please contact 

You can also read more about our product here

Potential Supplier & Stockist

I am a Supplier interested in being a part of your Regenerative Farming Program, who do I contact? 

Thank you for being interested in our Regenerative Farming Program, please email with your name, contact details and the type of agricultural system you have. We will get back to you as soon as we can.

I am a wholesaler, retailer or food service and woud love to stock Dirty Clean Food products. Who do I contact?  

Thank you for your interest in stocking our products! Please email with your name, contact details and business name. Our Sales Manager will be in touch with you as soon as possible.

I am a wholesaler, retailer or food service and woud love to stock Dirty Clean Food products but I am not in WA. Who do I contact?

We are always keen to expand. Please email with your name, contact details and business name.

Your Cart