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Subscriptions - FAQs

What is a subscription?

Subscriptions let you have a standing or recurring order of your favourite products with DCF. This means you don’t need to create a new order each time or you don’t need to remember to order the veggie box by 2pm each Tuesday.

You can schedule the frequency of your subscription order to be delivered to weekly, fortnightly or monthly. Your order will be automatically processed at your selected frequency, and you will be charged at your selected frequency. You will receive a notification 24 hours prior to your subscription order being processed so you can make any necessary changes to your order. 

For example, if you have placed an order on Wednesday, 7th of April and you selected any of the following:

Weekly – You will be charged on the following Wednesday, 14th of April

Fortnightly – You will be charged in 2 weeks on Wednesday, 21st of April

Monthly – You will be charged the following month on 7th May.

Is there a minimum order amount?

Yes. The minimum order amount for a subscription is $50 for Perth Metro Customers and $100 for South West customers. All subscription orders receive free shipping. If you get charged for shipping - please let us know at sales@dirtycleanfood.com.au. 

Can I edit my subscription?

Yes! You can edit your subscription at any time before you are charged by logging into your customer account. This can include removing products, adding new products to your subscription, changing the quantity of an item or the frequency of your order. NEW: You can now add a product for a one-time purchase as part of your subscription. 

Can I cancel or pause my subscription?

Yes! You can cancel your subscription if you are going away, or you no longer want to receive your subscription order. You can simply reactive your subscription order when you are ready to start receiving your subscription order again. 

 

Can I have additional items delivered with my subscription order for an upcoming delivery?

 Yes! If you have not been charged yet, you can add your one-time purchase item into your subscription by logging into your customer portal. If your subscription has already been charged and you want additional items delivered with your subscription order, you can email us or phone us and we will add those items to your order. You will be prompted to do this in your 24-hour reminder email.

 

Can I add products to my order after I have been charged?

If your subscription has already been charged and you want additional items delivered with your subscription order, you can email us or phone us and we will try our best to add those items to your order. This will be subject to availability and if your order has not been dispatched yet. It is highly recommended to add your products before you have been charged.

 

What can I subscribe to?

Any products that have "subscription available" tile on its page can be added to your recurring order. 

Why are some products not available for subscription?

While we will endeavour to have as many products as possible available for subscription, some products will not be available because they are made in small batches. You can order these items separately or ask us to add them to your subscription order for a week.

 

What if my transaction for my subscription fails?

If your transaction fails, you will receive an email asking you to check your payment details and update them if necessary.

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