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Delivery and Pickup Details

Our goal is to always deliver the highest quality products safely and efficiently to as many locations as possible. We also offer the option for you to pick up your order from our Kewdale Warehouse.

Pickup Details

Pick ups are now available for customers from our Kewdale Warehouse. The minimum order value is $50.

I am not in your delivery area, what postcode do I enter at checkout to collect it from your warehouse?

Enter 6105 at checkout if you are collecting your order from us.

When will my order be ready?

Your order will be ready on the day you selected from 11.30am. Please pick up your order between 11:30am - 5pm at 1 Winton Street Kewdale. Enter via Marchesi St entrance (pictured) and proceed to the reception.

What time can I pick up?

You'll be able to collect your order 

Monday-Friday: 11:30am to 5pm
Enter via the Marchesi St entrance and head to reception

What do I need to bring?

Please have your name and order number ready upon arrival.

What if I can't pick up on the day I selected anymore?

Please let us know as soon as possible, we can reschedule your pick up for a different day.



Delivery Details

Delivery Areas

We proudly deliver to suburbs throughout the Perth metropolitan area, extending our service to Mandurah. Additionally, we cover selected regional towns in the South West.

Delivery Days

  • Perth Metro deliveries occur from Monday, Tuesday, Wednesday, Thursday & Friday.

  • For selected regional towns in the South West, deliveries are available on Thursdays and Fridays.

Order Cut-Off Times

To guarantee timely delivery, please take note of the following cut-off times:

  • For Perth metro area orders, kindly place your order by midnight for next-day delivery.
  • For South West region orders, the cut-off time is 4pm on Tuesdays for delivery on Thursday or Friday. Please note that deliveries to specific postcodes will occur on either Thursday or Friday.

Veggie Boxes

If you're interested in our veggie boxes, please note the following cut-off times:

  • Orders for South West delivery must be placed by 2pm on Tuesday for delivery on Thursday or Friday.
  • For Perth Metro, orders for veggie boxes can be placed on Wednesday, Thursday, or Friday for your choice of delivery day.
  • All organic produce boxes have an order cut off for 12pm Monday for delivery on Thursday or Friday

Free Delivery and Delivery Fees 

  • To enjoy free delivery in the Perth metropolitan area, your order value should reach a minimum of $120. If your order is under $120, there is a delivery fee of $15.
  • In our South West delivery areas, the minimum order value for free delivery is $150. If you order is under $150, there is a delivery fee of $15

Where do we deliver?

We are growing all the time. Check postcode availability to see if we deliver to an area near you.

 

You must live in our delivery area to order through this online platform. For delivery requests to areas outside our delivery area please email sales@dirtycleanfood.com.au.

What time will I receive my order?

The delivery window is 11am to 6pm on the day specified. On the day of your delivery, you will receive a notification with an approximate delivery time.

 

Do I need to be home to receive my order?

Due to food safety, It is always recommended to be at home for your delivery (especially if you are in a security building and there is no alternative drop off point). If you are not home our drivers are instructed to leave your boxes as close to your front door as possible. The packing boxes are insulated and contain an ice pack to keep your order cold. In extreme temperatures, this will not be sufficient and we encourage you to be home to receive your order or close by so you can put your items in the freezer or fridge as soon as possible. If you have any particular instructions for where you would like your delivery left please let us know at checkout.



The Nitty Gritty

By ordering online you are agreeing to all conditions set out below.

Ownership of the products will transfer to you once we have delivered in accordance with your delivery instructions.

Whilst all endeavours are made to deliver by the date requested, Dirty Clean Foods takes no responsibility for goods that are delayed due to unforeseen circumstances.  Late delivery does not constitute a failure on behalf of Dirty Clean Food and does not entitle cancellation of an order.

While all care is taken Dirty Clean Food takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place.

It is the responsibility of the customer to ensure all delivery information is correct. Non delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices. Goods requiring re-direction to an alternative address will incur an additional delivery charge. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee.

All prices include GST.

Orders will be charged to your nominated payment method.

(a) It is your responsibility to ensure your accepted payment method details are valid and up to date. We accept Visa, MasterCard, American Express Cards and PayPal.

(b) It is your responsibility to ensure that sufficient funds are available at the time of payment processing.

(c) If you choose to use PayPal, you acknowledge that we are not responsible for any payment issues which arise in connection with PayPal. Paypal should be contacted for any questions regarding payment issues. It is your responsibility to ensure that this account is set up correctly and that accurate information is provided to PayPal. We cannot guarantee the performance or reliability of the PayPal payment service. Please see www.paypal.com for more information about PayPal including PayPal’s terms of use and privacy policy.

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